Reach Out to Us
Our support team is on hand to help with account enquiries, payments, technical issues or general feedback. Whether you need assistance verifying ID, requesting a withdrawal, or guidance on responsible-gambling tools, our authorised support centre and back-office organisation will be pleased to assist. Contact us for account-related queries, technical concerns or to request help in favour of safer play. We aim to resolve routine matters quickly and will direct complex cases to the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) - for withdrawals, verification and account enquiries |
| General enquiries | [email protected] - business hours, site information and general feedback |
| Affiliate enquiries | [email protected] - partnerships, marketing and reporting |
| Phone | +44 20 7946 5823 - phone lines for urgent account issues (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00; Affiliate team Mon-Fri, 09:00-17:00 |
Support via Email
Email is the preferred contact method for detailed requests, account issues or any matter requiring explanations or documents. Please send a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to [email protected] to avoid delays. We aim to respond promptly once all information has been supplied.
Contact Form
Response Time
Our support team aims to respond promptly to all inquiries. Most inquiries are answered within one business day. Simple account or payment questions are usually resolved quickly; more complex issues - such as document verification, disputed transactions or technical investigations - may take longer depending on their nature and the checks required. We will keep you updated while we work on your case.
Feedback
We welcome your feedback, suggestions and ideas for improving the site. Please tell us about any issues, features you’d like to see or general thoughts via our feedback form or email [email protected]. All submissions are read carefully by our team and used to shape updates, fixes and user experience improvements, so your input helps us make the site better for everyone.