Privacy Statement
At Lucky Red we take your privacy seriously. This page explains what information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to be clear about how we handle personal data connected to your account, play activity and payments.
Types of data we collect
Personal data
When you register and use our services we collect personal details such as your name, date of birth, contact information, residential address and identity documents when required for verification. We also keep account credentials and any communications you send to our support team.
Technical data
We collect technical information needed to provide the service, including IP address, device and browser details, operating system, device identifiers and connection data. This helps us maintain security, troubleshoot issues and provide a stable service across desktop and mobile.
Transactional and activity data
We record transactional data such as deposits, withdrawals, wagers and bonus activity. We also log game and session activity, time stamps and other usage information to maintain account integrity, detect fraud and comply with legal obligations.
How we use information
We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory requirements. We also use aggregated or anonymised data to analyse trends and improve the site. Where permitted, we may use contact details to send service messages or essential account notices.
Data protection practices
We protect information using a mix of technical and organisational measures appropriate to the sensitivity of the data. Access to personal data is restricted to authorised staff and to third-party providers who perform services on our behalf. Where required, we use encryption and other standard security practices to help keep data secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, measure site usage and tailor the experience. Some cookies are essential for the service to function; others are used for analytics and performance. You can manage cookie preferences in your browser settings or through the cookie controls on the site.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information, and in certain circumstances ask for restriction or erasure of data. You can also object to or request the portability of your data where applicable. Exercising these rights is subject to any legal or regulatory requirements we must meet.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. We will respond to verifiable requests and may require identification to protect your account. Please note we may retain certain information where required to comply with legal obligations or to resolve disputes.
Information sharing and third parties
We share personal data with trusted third parties to provide our service, including payment processors, identity-verification and fraud-prevention providers, game suppliers, and analytics partners. These parties are contractually required to protect your data and use it only for the purposes we specify. We may also disclose information where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated date. For questions about this policy or to make a request, contact [email protected] or use the account help tools. If you prefer, you can also use the help centre when logged in to reach our team at LuckyRed.